Careers · Client Success and Operations
Client Success Manager
Two to six clients, sized by number of sites; runs the projects and the business development inside those accounts.
About the role
What this role is for.
Every GridStrong client has a Client Success Manager. You are the client's owner from the first study until the account is forward deployed: you run their projects, know their plants and their people, and find the next engagement inside the account. A PRC-029-2 study becomes a MOD-026 program, a program becomes a Forward Deployed Manager embedded in their compliance team, and that becomes the Power Systems Team running their fleet's studies.
You will carry two to six clients, sized by number of sites, run the projects inside them with the Power Systems engineers and Forward Deployed Managers, and run the business development inside those accounts on GridStrong's standard proposal and contracting process.
Team: Client Success and Operations
Level: Manager
Location: Remote, United States or Canada
Works with: The Director of Client Success, Power Systems engineers and Principals, Forward Deployed Managers, the Finance Manager, the Marketing and Events Manager, and compliance, engineering and procurement staff at your clients.
What you will do
- Own the relationship at your clients: kickoff, status, RFIs, deliverable reviews and the follow-up that keeps a project moving.
- Run projects on the Dashboard with the assigned engineers so the client can follow every task and workflow live.
- Find and scope the next engagement inside each account and bring it through the standard proposal and contracting process.
- Take leads from Marketing and Events through qualification to a first project.
- Coordinate the Forward Deployed Manager's work at your accounts toward replacing a system of record.
- Keep the CRM and the invoicing tracker accurate for your accounts with the Finance Manager.
- Report conversions and account health to the Director of Client Success.
What we are looking for
- Four or more years in account management, project management or customer success in energy, utilities or technical services.
- Understanding of what a generation owner's compliance and engineering teams need and when.
- Organized across multiple clients and projects at once; nothing slips.
- Comfortable scoping and pricing work and asking for the signature.
- Clear written communicator in Slack, email and the Dashboard.
- Self-directed and dependable in a results-only environment.
Nice to have
- Power systems or NERC compliance background.
- Experience running accounts in a CRM.
- Experience selling software and services together.
The first 90 days
- You own your first clients, have met every stakeholder and run their active projects on the Dashboard.
- You have scoped and proposed one follow-on engagement.
- Your accounts are accurate in the CRM and the invoicing tracker.
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Apply for this role
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