Privacy Policy

Effective date: June 1, 2026

This Privacy Policy describes how GridStrong, Inc. and our subsidiaries and affiliates (collectively "GridStrong", "we", "us" or "our") handle personal information that we collect through our website and services (collectively, the "Service"), as well as through social media, our marketing activities, our live events, and other activities described in this Privacy Policy.

In the course of providing services to our business customers, we process certain personal information on their behalf, subject to the restrictions of their contracts with us. Unless otherwise stated herein, this Privacy Policy does not apply to that personal information.

How we use your personal information

We use your personal information for the following purposes or as otherwise described at the time we collect it.

Service delivery

We use your personal information to:

• Provide, operate, and improve the Service and our business;
• Communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages;
• Understand your needs and interests, and personalize your experience with the Service and our communications; and
• Provide support for the Service, and respond to your requests, questions and feedback.

Research and development

We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data ("De-Identified Data") from personal information we collect by removing information that makes the data personally reasonably identifiable to you. We may use this De-Identified Data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Marketing and advertising

We and our third-party advertising partners, if any, may collect and use your personal information for marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications regarding our products and services as permitted by law. You may opt-out of our marketing communications as described in the opt-out of marketing section below.
• Interest-based advertising. We may contract with third-party advertising and social media companies to display ads on our Service and other online services. These companies may use cookies and similar technologies to collect information about you (including the data described in the automatic data collection section below) over time across our Service and other online services, and use that information to serve ads that they think will interest you.

Your choices

You have the following choices with respect to your personal information:

Access your information

If you have registered for an online account with us, you may review certain account information from your account.

Opt-out of marketing communications

You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. You may continue to receive service-related and other non-marketing emails.

Do not track

Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Declining to provide information

We need to collect personal information to provide certain services. If you do not provide the information we identify as mandatory, we may not be able to provide those services.

Access, amend, deletion, and opt-out

You may contact us to request access to, update or correct inaccuracies in, delete, or opt-out of certain uses of, your personal information. Our contact information is located at the end of this policy. We will respond as required by law.

Other sites and services

The Service may contain links or integrations that allow you to access to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. Except as otherwise specified in this Privacy Policy, GridStrong does not have access to the personal information that is collected by these third party sites, applications, and services, and providing personal information to these third parties is at your own risk. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to any third party to websites, mobile applications, and other services.

Children's Privacy

GridStrong provides software for businesses and our services are not directed to children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us at help@gridstrong.ai and we will delete it.

Personal information we collect

Information you provide to us

Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your name, email address, phone number, and organization.
• Account data, such as your username, name, email address, and password that you set to establish an online account with us, third party account identifiers, information about your participation in our events, promotions, and any other information that you add to your account.
• Communications that we exchange, including when you contact us with questions or feedback, through our customer support service, social media, or otherwise, or that you exchange on or through the Service.
• Research data that you provide when you agree to participate in our satisfaction surveys.
• User generated content, such as posts and comments that you may post in our social media pages.
• Marketing data, such as your preferences for receiving communications about our marketing communications.
• Other information that we may collect which is not specifically listed here, which we use as described in this Privacy Policy or as otherwise described at the time of collection.

Third party sources

We may combine personal information we receive from you with personal information we obtain from other sources, such as our marketing partners with whom we have entered into joint marketing relationships.

Automatic data collection

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, your activity over time on our sites and other online services, and your interactions with our marketing communications such as:

• Device data, such as your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area inferred from your IP address.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

Cookies

Some of our automatic data collection is facilitated by cookies and similar technologies. We use Heap, a product analytics service, to understand how visitors use our website. Heap collects information such as the pages you visit, the links you click, and your browser and device type.

How we share your personal information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates

Subsidiaries and affiliates for purposes consistent with this Privacy Policy.

Service providers

Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as information technology, hosting, customer relationship management and support, communications delivery, marketing, advertising, and website analytics).

Advertising partners

Third party advertising companies that collect information about your activity on the Service and other online services to help us advertise our Service, and/or use customer lists that we share with them to deliver ads on their platforms on our behalf to those customers and similar users.

Professional advisors

Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Business transferees

Acquiring and other relevant parties to business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, GridStrong or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Security

We maintain a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

Updates

We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting or in our specific notice to you). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of the rights described above (including requests to access or delete your personal information), you can contact us at:

GridStrong, Inc.
228 Park Avenue S., PMB 831625
New York, NY 10003
Email: help@gridstrong.ai