Careers · Client Success and Operations
Commercial Operations Manager
Owns commercial operations at GridStrong and drives the operating rhythm of how we grow.
About the role
What this role is for.
GridStrong is the automated analyst for grid connection and compliance. We work with the largest asset owners in North America, and the number of programs we deliver for them is growing fast. Every engagement moves from a first conversation to a proposal, a contract, a project our engineers deliver, and the follow-up that becomes the next engagement.
You will be the commercial backbone of the company. You own our sales and delivery systems, from pipeline tracking to project delivery to the deal desk, and you build them from the ground up in and for our AI harness, the repository of skills through which every contract, project and sales play at GridStrong already runs.
Team: Client Success and Operations
Level: Associate or Manager, depending on experience
Location: Remote (United States or Canada) or hybrid (New York City)
Works with: Client Success Managers, Power Systems engineers, Forward Deployed Managers, the Director of Operations, the CEO, and procurement and project staff at our clients.
What you will do
- Build and run the systems behind our sales pipeline, so the Client Success team always knows where every opportunity stands.
- Track project delivery across every client and keep the teams doing the work coordinated and on schedule.
- Run the deal desk: packaging and pricing support, and every engagement papered through our standard process and matched to what we sold.
- Keep the revenue numbers current: billing schedules, bookings and the forecast.
- Set the weekly rhythm that keeps all of it moving.
What we are looking for
- Several years in commercial, revenue, business or project operations, at an early-stage company, an energy company or a consulting firm.
- You see where structure is missing and build it without being asked.
- You already work with AI tools, including Claude Code in a terminal, and you build systems with them, not just documents.
- Fluent with contracts and numbers: you see where a contract and a purchase order disagree, and you can defend a forecast line by line.
- Organized across many clients and projects at once; nothing slips.
Nice to have
- Experience in energy, utilities or technical services.
- Experience running a CRM, a deal desk or a revenue forecast.
- Experience building operations at a fast-growing company.
The first 90 days
- You know every stage of how we sell and deliver, and where it needs to change.
- Every active project is tracked in one place, and the Client Success team works from the pipeline you set up.
- The deal desk and the revenue numbers run on systems you built.
Other roles
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Apply for this role
Send a note and whatever shows your work best to careers@gridstrong.ai. Tell us what you would want to build first. We read every note and reply within a week.