Careers · Forward Deployed Operations and Compliance Services
Forward Deployed Manager
Inside the customer: Dashboard adoption, training and expansion from the first workstream to the whole fleet.
About the role
What this role is for.
The Forward Deployed Manager is the person inside the customer. Your job is to make the Dashboard where the customer's people work every day: adapt it to how they operate, train them, hold their hand through the first workstreams, and migrate their current systems and files in with a Forward Deployed Engineer. Once the Dashboard has replaced a system of record and a core workstream at a customer, the account converts into forward deployed and Power Systems business at a much higher rate. You are how that happens.
You will carry two to six accounts, sized by number of sites. Some are working toward forward deployed under Client Success, some are already embedded under Forward Deployed Operations. You run the same process in both, so the customer never sees a seam.
Team: Forward Deployed Operations and Compliance Services
Level: Manager
Location: Remote, United States or Canada
Works with: The Senior Forward Deployed Manager, Forward Deployed Engineers, Client Success Managers, Senior Managers of Forward Deployed Operations, Power Systems engineers, and compliance, operations and plant staff at your customers.
What you will do
- Own Dashboard adoption at your accounts: user setup, admins, permissions and daily use, measured in people working in the Dashboard.
- Get plants ready for studies: organize files, populate plant profiles with equipment and protection settings, and confirm which sources are current with the customer.
- Run migrations with a Forward Deployed Engineer: source inventory, mapping, cutover and the first weeks of live use.
- Train the customer's users and build the training material and recordings they keep.
- Expand from the first workstream to every plant and department, and hand expansion opportunities to Client Success or the Senior Manager with context.
- Tee up studies for Power Systems and track them as tasks the customer can follow.
- Report systems of record replaced and workstreams running per account.
What we are looking for
- Four or more years in customer implementation, technical account management, compliance operations or plant engineering support in energy or utilities.
- Working knowledge of what a generation owner's compliance, operations and asset management teams do day to day, and the NERC standards that drive their calendar.
- Able to read one-lines, relay settings and OEM documents well enough to populate a plant profile correctly.
- Patient, hands-on trainer who can sit with a plant manager and make the software theirs.
- Highly organized across multiple accounts at once.
- Clear written communicator who pushes context in Slack and in the Dashboard.
Nice to have
- Experience with SharePoint, GRC platforms or document management migrations.
- Experience at a generation owner or operator.
- Experience training users on new software in a regulated environment.
The first 90 days
- You own your first accounts, have met every user and admin, and daily active use is rising.
- Plant profiles at your accounts are populated and verified for the next studies.
- You have run one migration or cutover with a Forward Deployed Engineer.
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